Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
We only accept the return of retail 1kg vacuum sealed bags & other products packaged for retail (Cans, jars, etc.). Wholesale bags can not be returned.
To be eligible for a return, your item must be in the same condition that you received it, sealed, and with labels. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at iminerals.ca@gmail.com If your return is accepted, we’ll send you instructions on how and where to send your package. We do not provide return labels. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions contact us at iminerals.ca@gmail.com
Unclaimed packages
We will not be held responsible for unclaimed packages. If you are not present during delivery your package may be delivered to an alternative location (Post office, pickup location). It is ultimately up to you to follow up and pick up your package. We will do our best to send a reminder email and/or text if we notice you haven't picked up your package. All unclaimed packages may be returned to us or destroyed depending on the carrier. No refunds will be given for this reason whatsoever.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please take plenty of photos of damaged boxes before opening them as well as plenty of photos of the damaged product. This will allow a much faster claim with the carrier and ultimately get your refund faster.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk bags, pails, drums and boxes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items (Such as products from the "Super Specials") or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking Fees
We do not charge any restocking fees if the products respect the above return/refund policy. For products falling under the "Exceptions / non-returnable items" we will do our best to work with you to see what we can do logistically.
We only accept the return of retail 1kg vacuum sealed bags & other products packaged for retail (Cans, jars, etc.). Wholesale bags can not be returned.
To be eligible for a return, your item must be in the same condition that you received it, sealed, and with labels. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at iminerals.ca@gmail.com If your return is accepted, we’ll send you instructions on how and where to send your package. We do not provide return labels. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions contact us at iminerals.ca@gmail.com
Unclaimed packages
We will not be held responsible for unclaimed packages. If you are not present during delivery your package may be delivered to an alternative location (Post office, pickup location). It is ultimately up to you to follow up and pick up your package. We will do our best to send a reminder email and/or text if we notice you haven't picked up your package. All unclaimed packages may be returned to us or destroyed depending on the carrier. No refunds will be given for this reason whatsoever.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Please take plenty of photos of damaged boxes before opening them as well as plenty of photos of the damaged product. This will allow a much faster claim with the carrier and ultimately get your refund faster.
Exceptions / non-returnable items
Certain types of items cannot be returned, like bulk bags, pails, drums and boxes. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items (Such as products from the "Super Specials") or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Restocking Fees
We do not charge any restocking fees if the products respect the above return/refund policy. For products falling under the "Exceptions / non-returnable items" we will do our best to work with you to see what we can do logistically.